Buffalo Wild Wings

I tried to place an order online & kept getting errors, so I downloaded the app & STILL was unable to place an order for pickup.. through my frustration & hunger I decided to spend a little more & order through DoorDash. I’ve ate here before with no issues but today felt like such a setback! When my driver arrived at this location the food wasn’t ready & he ended up having to wait about 30min before he finally was able to receive my food to deliver to me… from the moment I first tried to order to the time I actually got my food was almost 2hrs… I understand technical issues & could of been more understanding of their difficulties during a rush, but it’s Monday & I don’t see that being such a busy day imo…. When I received my food I was still prepared to give 5 stars to BWW because I always enjoy their food, but my wings were dry!, I had 1 wing out of 10 that actually tasted fresh, my fries were half heavily seasoned & half no season, & my wings also weren’t fully sauced (lots of bald spots without sauce)… I know not everyone enjoys dropping in sauce wings; but is it too much to have wings fully sauced & seasoned fries to be covered accurately & constantly?… I would give 3 stars but the food still tasted great, I just wish they had people who know how to season fires & sauce wings with accuracy!

We went on a Sunday morning around noon, and we were seated immediately. Once seated, we waited for 48 minutes for our food to come out. The reason my review is still 5 stars is because our server continually checked on us and apologized several times for the wait time on the food. The food was great when it came out, a little disappointed the fries weren't hot, but the rest was great.

I have enjoyed my experience at every other Buffalo Wild Wings locations in OK(that I’ve tried). This, however, is very different. This is the worst experience I’ve had at any restaurant ever. We were sitting for 2 hours before getting our food and many items were missing. The food that we did get was undersauced or underseasoned. In the time we were waiting, we got no refills per person. This is disgraceful.

If you are looking for a great place with great customer service this is NOT the place. The service staff is inattentive at best and the manager could care less if you take your business elsewhere. If you prefer to order or use promotions from the app they are worthless here as this is a ‘franchise’ and not part of the ‘corporate’ structure. Overall the food is mediocre as you would expect and the customer service is well below average. They could care less if you come in or not.

Thankfully, our waitress was understanding my boyfriend kept wanting to change seats so he could see his team play better. However, she was hardly ever around. Our wings were so dry and hard that I had to have mine remade because I couldn't eat them. My boyfriend's draft was nasty, so he had to ask for a different one, and even that one didn't taste right. So, overall, it was okay but not worth the hype.